Frequently Asked Question

Some answers to your frequently asked questions

  • Where are you? we are only 2 minutes walk from the beach, 5 minutes by bus (or 10 minutes by bicycle) from Cesenatico city center, 5 minutes walk from Gatteo a Mare and the station.
  • But what is the hotel? Club Family Hotel Serenissima Villa marina - Cesenatico
  • Is there animation for children? Mini club (4-8 years old), Junior club (9-12 years old) and Teen club (13-17 years old) in the hotel and on the beach for 7 days on the week with fantastic Play Ground Area : 25 square meters of soft fun for the yougest guests.
  • What if I need the pediatrician? For all mothers who want to be quiet during the holiday, Children's Pediatra Doctor consulting available in hotel at certain times, on request completely free.
  • Are drinks also included outside the main meals? All day at the hotel by the pool and at the beach
  • Where does Dina Merendina go? While you go to the beach, every morning from 9:00 am to 10:00 am, find our entertainers with a snack to take to the beach.
  • I can feed my baby, what can I find there? Baby Kitchen is opened  24 / 24 hours, where you'll find ready every day vegetable broth, meat broth and vegetable soup specific to children during weaning.
  • Is there a swimming pool, is it heated? Heated swimming pool (with a minimum temperature of 25°) in the garden of the hotel with Slide.
  • Are the rooms comfortable? You can choose the space for your holiday among various types of rooms.
  • Is there Wi-Fi? It's free everywhere, you can find your password in our Family Newsletter.
  • Is there a bicycle service? Bicycle Service with child seats.
  • There is parking? Free outdoor parking and underground garage on reservation with reserved parking space for an additional EUR 15 per day.
  • What if I had to give up my holiday? With us, your holiday will be transparent, with no surprises!
    - Cancellation with more than 30 days' notice: full refund of the amount paid.
    - Cancellation between 30 and 15 days before the holiday: issuance of a voucher equal to the deposit paid, to be used for a future stay within the following summer.
    - Cancellation notified after this date: the deposit will be retained as a penalty.
  • What if I have to leave before the end of my holiday?
    In the event of problems completing your stay, we reserve the right to charge the cost of an additional 3 nights, in addition to the days already enjoyed.

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